How to register complaint of India post office/ India post tracking complaint & compliant number

 Introduction

The Indian Post (India Post), a department of the Ministry of Communications and Information Technology, provides various services to the people. The Department has created various channels to register customer complaints. The Department of Post provides proper solutions to customer complaints and grievances within the stipulated time.

There are three ways to register a complaint regarding post office services.

Customer care

By calling customer care: One can register a complaint or inquiry about consignment delivery(Speed post, Registered Post, Parcel, EMO, etc.) by simply calling customer care, i.e., on 18002666868, which is a toll-free number. You can contact this number between 9:00 AM and 6:00 PM (Except Sundays & Gazetted Holidays) A customer representative can resolve your query, but if you are not satisfied with the answer, you can ask the customer care agent to register your complaint. Once the complaint is registered, you will be provided with a complaint number. You can check the complaint progress status by entering the website . After dialing the customer care number, you have to enter your IVR number and # key to talk to a customer care agent.

IVR  facility is available 24*7 where you can track your consignment details with the help of IVR.

 

India Post online website complaint registration process.

You can register your complaint through the website. Here you can register complaints about financial services, mail service, insurance services, and others.

By visiting the website's complaint section, you can register your complaint. Here you enter your basic details, like name, address, and complaint description. You can upload your supporting documents with a complaint. For example, a booking receipt or a service-related document.

You can expect an answer within five days from the date of the complaint register.

Please click here to register an online complaint.

Sending a handwritten letter of complaint.

If you are not comfortable with the above two methods of registering a complaint, you can write a letter outlining your complaint or inquiry, which could be about consignment tracking or a service-related complaint.This hand-written complaint needs to be submitted at the post office with supporting documents where consignment booking or service-related issues have occurred. The Postmaster will receive your complaint letter and forward it to the Concerned. You can expect an answer within 10 days.

Within a stipulated time, an answer will be given to you about your complaint, and if you are still not happy with the complaint or if there is no progress in the complaint, then you can directly approach the higher postal authority to resolve your query.

    You can contact the Nodal Officers for further assistance if the complaint is not resolved.

                                *Nodal Officer for Public Grievances in the Circle*

You can register a complaint with the below web portal.

                                                                 (​https://dpg.gov.in)                                              

                                                                     CLICK HERE